By clearing the cache, you ensure that your browser is going back to the web server to request the latest files, rather than just serving you what it has cached.
The Temporary Internet Files (or cache) folder is used by web browsers to store webpage content on the computer hard disk for quick viewing.
Perform the following steps on any client computers exhibiting the issue.
Microsoft Internet Explorer 9 / 10
1. Click Tools in the left menu bar (if opened) or click on the Gear icon in the right toolbar.
2. Click Internet Options and choose the General tab.
3. Click the Delete... button under the "Browsing History" section.
4. Make sure you uncheck "Preserve Favorites Website Data" at the top of this window.
5. Make sure you check all options below "Preserve Favorites Website Data".
6. Click the Delete button.
- Deleting files could take awhile if you have a lot of files and history.
7. Click OK to close window.
See Internet Explorer Note below.
Microsoft Internet Explorer 8
1. Click Tools in the left menu bar (if opened) or click on Tools in the lower right menu bar.
2. Click Internet Options and choose the General tab.
3. Click the Delete... button under the "Browsing History" section.
4. Make sure you uncheck "Preserve Favorites Website Data" at the top of this window.
5. Make sure you check all options below "Preserve Favorites Website Data".
6. Click the Delete button.
- Deleting files could take awhile if you have a lot of files and history.
7. Click OK to close window.
See Internet Explorer Note below.
Microsoft Internet Explorer 7
1. Click Tools in the upper toolbar or click on the Tools icon.
2. Click Internet Options to open Internet Properties.
3. Click the General tab
4. Click Delete under "Browsing History".
5. Click Delete Files under "Temporary Internet Files".
6. Click Yes on the Delete Files dialog box.
7. Click Close and then OK.
See Internet Explorer Note below.
Microsoft Internet Explorer 6
Open Internet Explorer.
1. Click Tools in the upper toolbar.
2. Click Internet Options to open Internet Properties.
3. Click the General tab
4. Click Delete Files under "Temporary Internet Files".
5. Check Delete all offline content.
6. Click OK on the Delete Files dialog box.
7. Click Apply and then OK.
Internet Explorer Note: For whatever reason IE does not always remove the Temporary Internet Files when you clear the browser cache. If that is the case, please follow these steps:
1. Go to Tool, Internet Options.
2. Go to Browsing History, Settings.
3. Go to View files.
4. Select All and manually delete the files in Temporary Internet Files.
5. Login to MailFlow.
Google Chrome
1. Click the Chrome menu on the browser toolbar.
2. Click Tools.
3. Click Clear browsing data.
4. In the dialog that appears, select Empty the cache and any other type of information that you want to remove.
5. Use the menu at the top to select the amount of data that you want to delete. Select "beginning of time" to delete everything.
6. Click Clear browsing data.
Apple Safari
1. Select Preferences from the Safari menu
2. Select the Advanced tab and check the Show Develop menu in menu bar box
3. You will now have a Develop menu available. Select Empty Caches from the Develop Menu
Another option:
1. Select "Reset Safari" from the Safari menu
2. In the dialog that appears, select Empty the Cache and Remove all cookies, then click the Reset button. Newer versions of Safari have replaced these two options with a single checkbox. "Remove all web site data". Checking this will clear both the cache and cookies.
Apple Safari on Windows
1. Click Edit from the menu bar
2. Click Empty Cache
3. Click Empty.
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