Keyboard shortcuts are combinations of two or more keys that, when pressed, can be used to perform a task that would typically require a mouse. Keyboard shortcuts can make it easier to interact with your computer, saving you time and effort as you work with VisNetic MailFlow.
Ticket List Shortcuts
The following shortcut keys can be utilized in Ticket List dialogs such as My Tickets, TicketBoxes and Ticket Search results.
Key Combination Action
Alt + C Open Contact Dialog
Alt + G Get Oldest Ticket
Alt + N Open Notes Dialog
Alt + O Take Ownership of Ticket
Alt + P Show Ticket Properties
Alt + R Reassign Ticket
Alt + F1 Display Help
Alt + F5 Refresh Page
Ctrl + A Select All
Ctrl + M New Message for selected Ticket
Ctrl + T New Ticket with Message
Ctrl + N New Ticket with Note
Ctrl + R Restote Ticket (Search results only)
Ctrl + D Delete selected Ticket(s)
Spacebar Toggle Ticket Open/Close
Home Move to Top of List
End Move to End of List
Right Arrow Open Ticket
Left Arrow Close Ticket
Down Arrow Move down List
Up Arrow Move up List
The following shortcut keys can be utilized when a Ticket is toggled open and a single message is selected.
Key Combination Action
Alt + C Open Contact Dialog
Ctrl + P Print Message
Ctrl + L Reply to All
Ctrl + F Forward Message
Ctrl + O Open Message in new Window
Ctrl + R Reply to Message
Ctrl + D Delete Message
Ctrl + Q Mark Message as Read
Ctrl + U Mark Message as Unread
Ctrl + V Move Message
Enter Open Message in new Window
Home Move to Top of List
End Move to End of List
Down Arrow Move down List
Up Arrow Move up List
Message List Shortcuts
The following shortcut keys can be utilized in message list dialogs such as Sent Items, Drafts and Outbox.
Key Combination Action
Alt + C Open Contact Dialog
Alt + R Revoke Message (Outbox only)
Ctrl + T New Ticket with Message
Ctrl + N New Ticket with Note
Ctrl + P Print Message
Ctrl + R Reply to Message
Ctrl + L Reply to All
Ctrl + F Forward Message
Ctrl + D Delete Message (Drafts only)
Message Composition Shortcuts
The following keyboard shortcut keys can be utilized in message composition dialogs such as New Message, Reply, Forward, etc.
Key Combination Action
Esc Close Window
Alt + A Select Attachment Tab
Alt + C Open Contact Dialog
Alt + P Select Compose Tab
Ctrl + P Print Message
Ctrl + Q Close Window
Ctrl + S Save Message as Draft
F7 Spellcheck Message
Note: All key combinations are case insensitive.
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