How to Create a VOIP Extension for an Agent

Article 2 of 3 explaining the steps to implement VoIP in MailFlow with the 3CX IP PBX Phone System:

In order to create a VOIP Extension for an Agent within VisNetic MailFlow follow these steps:

1. Ensure that Enable VOIP in VisNetic MailFlow has been followed to enable VOIP
2. Log into VisNetic MailFlow
3. Click on Preferences on the left hand side menu
4. Click on the VOIP Extensions tab
5. Click the New button
6. Enter in a Description
7. Now Specify whether this Extension is to be Enabled for this Agent
8. Next Specify whether this Extension is to be the Default extension for this Agent
9. Next Specify the VOIP Server from the Drop Down menu
10. Next Specify the Extension this Agent has assigned on the VOIP Server
11. Next Specify the PIN this Agent has assigned on the VOIP Server for their Extension

Follow this Article for any other Extensions that this Agent would need to have created for them.