Welcome to VisNetic MailFlow 6!

Deerfield Communications is pleased to announce the availability of VisNetic MailFlow 6.0!

This new release includes many new features requested by our customers and a few we thought you would find useful.

With MailFlow 6 you can monitor the status of other Agents in real time, ensuring an Agent is available to respond to a Ticket before you assign it to them. Easily see who is on vacation, at lunch or out of the office. Agent Status helps you improve your email response time.

Do you frequently work multiple Tickets from a single contact and lose track of each Tickets' status? MailFlow 6 brings the ability to link those tickets together! With Ticket Linking that Ticket status is just a mouse click away.

Tired of typing the same email addresses over and over? Create Contact Groups and simply enter the Group Name in the To: or Cc: field. MailFlow does the rest, entering the email addresses in the appropriate address field automatically.

Have you ever wanted to send a single email message to multiple recipients and create a unique Ticket for each? Introducing MultiMail! Turn your MailFlow into an outbound messaging machine and have the responses to those messages threaded right back into their originating Ticket. With MultiMail and Contact Groups you draft one message with one group as the recipient and MailFlow automatically creates unique messages and tickets for each recipient.

Does your organization typically receive email with attachments? MailFlow 6 can place all message attachments into a single zip file and then add the zip to the message as an attachment. Your agents save time and bandwidth by downloading a single zip instead of each individual message attachment.
MailFlow 6 Includes:

• • Ticket Linking
• • MultiMail
• • Contact Groups
• • Agent Status
• • Ticket Assignment based on Agent Status
• • Inbound Message Attachment Zipping
• • Multi Attachment Upload
• • Multi Server Licensing
• • And More...

Need assistance upgrading your MailFlow to version 6? Check out our Installation/Upgrade/Migration Support Agreement.

Use these MailFlow links to quickly get to the information you need.

WebSite
Download
Purchase / Upgrade Users / Renew Maintenance
Technical Support

Let us know if you have any questions, and Welcome to MailFlow 6!

VisNetic MailFlow Update

Deerfield Communications announces another minor release of VisNetic MailFlow, version 5.1.0.3.

This minor release addresses the following issues:

• Feature Enhancement: Added support for blank To: as long as valid Cc: or Bcc: in message composition windows
• Feature Enhancement: Added To: Undisclosed Recipients header if no valid To: or Cc: addresses in outbound message
• Resolved Defect: Fixed issue where Preferences Signature Security was not functional
• Resolved Defect: Fixed issue where Report Ticket History by TicketCategory would throw a SQL error
• Resolved Defect: Fixed issue where non Admin Agents could not delete signatures they created
• Resolved Defect: Fixed issue where saving Group Signature in non Internet Explorer browser would throw javascript error
• Resolved Defect: Fixed issue where Default Signature for Ticket Category would not be inserted into message composition window
• Resolved Defect: Fixed issue where TicketBox Auto Action set to Delete Ticket would continuously perform the delete action on each Ticket
• Resolved Defect: Fixed issue where Deleted Tickets would not show the correct Ticket State in Ticket Search Results
• Resolved Defect: Fixed issue where forwarded message did not include CC addresses in the Original Message header

All VisNetic MailFlow installations with current Maintenance may update to this release at no cost.

Contact Deerfield Communications Customer Service if you have questions about the status of your VisNetic MailFlow Maintenance.

This latest VisNetic MailFlow release may be downloaded: HERE

VisNetic MailFlow Minor Update

Deerfield Communications announces the release of VisNetic MailFlow 5.1.0.2.

This minor "Bug Fix" release addresses the following issues:

• Fixed issue where message composition print in Chrome and Safari browsers was blank
• Fixed issue where printing message with wide image or table would crop message text
• Fixed issue where editing TicketBox or Custom Routing Rule in IE 8 would cause javascript error
• Fixed issue where saving Agent Preferences Agent Views, TicketBoxes or My Folders would not update left menu
• Fixed issue where copying an InboundMessage from a Ticket to a new Ticket would break the From: email address of the message

All VisNetic MailFlow installations with current Maintenance may update to this release at no cost.

Contact Deerfield Communications Customer Service if you have questions about the status of your VisNetic MailFlow Maintenance.

This latest VisNetic MailFlow release may be downloaded: HERE

In with Internet Explorer 11

Deerfield Communications announces the release of VisNetic MailFlow 5.1.0.1

This is a recommended upgrade for all installations with current Maintenance. MailFlow 5.1.0.1 adds support for Microsoft's latest release of Internet Explorer, version 11. 

The release of IE11 proves to be an example of why MailFlow Administrators should remain current with their Maintenance renewals.  Microsoft has begun to push-out Internet Explorer 11 to some Operating Systems as part of their Windows Update.  VisNetic MailFlow versions prior to 5.1.0.1 do not support the latest changes made by Microsoft.

Contact Deerfield Communications Customer Service if you have questions about the status of your VisNetic MailFlow Maintenance.

A complete list of updates are listed in the VisNetic MailFlow Release Notes

This latest VisNeic MailFlow release may be downloaded HERE

VisNetic MailFlow 5.1

Deerfield Communications is pleased to announce a new VisNetic MailFlow release!

VisNetic MailFlow 5.1 improves upon the acclaimed MailFlow 5 release which introduced support for the popular Chrome and Safari web browsers and the convenience of managing email from your favorite mail client or mobile device.  

In direct response to customer feedback, and Deerfield’s commitment to continually enhance the software, VisNetic MailFlow 5.1 provides improved system security, Agent usability, and simplified administration.

What’s New in MailFlow 5.1:

• Improve security by denying Agents the ability to access all or portions of their Preferences
• Set system level defaults for Close Ticket after Send and Route Replies to Me - also defining which Agent or Group may override the default
• Agents may now specify their default TicketBox when creating a new Ticket from MyTickets
• Easily request Read Receipts and Delivery Confirmations when composing an outbound message
• Improved support for Internet Explorer 10
• Agents can establish a Ticket double-click default to either expand the Ticket or open in a new window
• Improved message routing performance and attachment handling

Working examples of these enhanced features may be found in the expanding VisNetic MailFlow Video Library

MailFlow customers with current Maintenance Subscriptions are able to upgrade to version 5.1 at no charge.

Download VisNetic MailFlow 5.1

Review recommended Back-up procedure prior to upgrade.

A complete list of updates are listed in the VisNetic MailFlow Release Notes

Contact Us if you have any questions, or would like a personal demonstration of these or any MailFlow enhancements.

Google Chrome Update

VisNetic MailFlow 5 introduced support for both Google Chrome and Apple Safari.   Recently Chrome released an update (v30.0.1599.66 m) that created a column display issue with MailFlow.  Essentially all the columns in the Ticket list collapsed.

MailFlow engineers quickly identified the required update, and corrected the issue.

The issue exists only when using Google Chrome v30.0.1599.66 m. Previous versions of Chrome, and other supported browsers are not impacted, and do not require an update.

Please download the fix HERE.  Extract the listController.jmf file from the zip and on the MailFlow server replace your \wwwroot\javascript\listController.jmf

All VisNetic MailFlow Agents should then fully clear their browser cache.

With the updated file in place, and the browser cache cleared, VisNetic MailFlow should render correctly.

The updated file will be incorporated into the next full release of VisNetic MailFlow (coming very soon...)

Questions?  Contact the Deerfield Support Department.

Moving MailFlow's Attachment Folders

Recently a long time VisNetic MailFlow admin contacted us seeking guidance for an easy method of moving his InboundAttach and OutboundAttach folders to a different directory.  

His company had recently launched a new program resulting in a significant increase in very large attachment files.  He wanted to move the attachment folders to an alternate directory with greater long-term capacity.  No problem.  The purpose of this post is to provide simple step by step instructions that could benefit others.

Keep in mind all inbound and outbound messages are stored in the SQL Database associated with VisNetic MailFlow.  The Inbound and Outbound Attachments however are stored in the file system of the MailFlow server and indexed to the corresponding messages in the DB.

Moving the Attachment Folders:

1. Stop the VisNetic MailFlow Engine Service via the Windows Services MMC and temporarily set to disabled.
2. Log into MailFlow as an Admin and navigate to Administration, MailFlow Servers, Servers.
3. Select the Master server from the list of servers.
4. Move the Attachment folders to the new location.
5. Modify the Attachment Folder settings to the new path.

Note: If the Attachment folders are being moved to a network share, the full UNC of the share must be used. You cannot use a mapped drive. Also, you can move one or all of the folders.

6. Set the VisNetic MailFlow Engine Service to Automatic and start.
7. Test by sending a test message with an attachment and verify it is written to the new location.
8. Test by logging into MailFlow and accessing an older message with attachment and verify the attachment is accessible.


Note: It is best to add a new local drive to the MailFlow server and then move the attachment folders to it.